赛科斯信息技术（上海）有限公司招聘

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CallCenter QA Manage

职位名称：

CallCenter QA Manage

职位类型：

招聘部门：

招聘人数：

1人

发布日期：

2025/2/9

截止日期：

2027/2/9 0:01:00

薪金待遇：

面议

工作地区：

上海上海

学历要求：不限	工作年限：不限
年龄要求：不限	性别要求：女
现所在地要求：

具体要求：

Requirements: - 3+ years experience in Quality Assurance program/systems development and implementation. - Contact center operations related management experience is preferred. - Excellent written and oral communication in Chinese and English - COPC Registered Coordinator is prefer - Solid knowledge of PowerPoint, Word and Excel Programs - ISO-9001 awareness - Strong People Management experience - Ability to work effectively in a constantly changing environment, prioritizing projects with minimal supervision. - Strong analytical skills and business decision- making skills Responsibilities - Lead a team to implement a consistent Quality Management Framework based on the principles of COPC and ISO. - Provide leadership and coaching to Quality Assurance team members to develop a quality driven culture in Sykes Shanghai - Clear communication of all quality objectives to all department heads; - Guidance of process control through effective quality monitoring and process documentation. - Manage the execution of quality initiatives within the determined timeframe of each department, to assist to resolve their issues. - Reporting of quality results; - Ability to present quality analysis, action plans and monitoring results. - Implement SSE standard in whole center - Help Center Director to deploy yearly balance scorecard and strategic plan.

业务经理